Welcome to our website. These Terms & Conditions govern your use of our platform and the booking of Melbourne day tours offered through our services. By accessing this website, making a booking, or using any part of our services, you agree to comply with and be bound by these terms. We encourage you to read them carefully before proceeding with any reservation or interaction.
Use of Website
By using our website, you agree to use it only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use of the platform. You must not misuse the website by introducing harmful content, attempting unauthorized access, or engaging in activities that could damage or disrupt the website’s functionality. We reserve the right to restrict or terminate access if any misuse is detected.
Booking and Reservations
When you book a Melbourne day tour through our website, you agree to provide accurate and complete information. All bookings are subject to availability and confirmation. Once a reservation is made, you will receive a confirmation via email with the details of your selected tour. It is your responsibility to review this information carefully and notify us of any discrepancies as soon as possible.
We reserve the right to refuse or cancel any booking if necessary, including situations where incorrect pricing, availability errors, or unforeseen operational issues arise.
Pricing and Payments
All prices listed on our website are clearly displayed and are subject to change without prior notice. Payments must be made at the time of booking unless otherwise specified. We use secure third-party payment providers to process transactions, ensuring that your financial information is handled safely.
While we strive to maintain accurate pricing, occasional errors may occur. In such cases, we reserve the right to correct the pricing and offer you the option to proceed with the updated rate or cancel your booking.
Cancellations and Refunds
Cancellation policies may vary depending on the specific tour you book. Many tours offer flexible cancellation options if changes are made within a specified timeframe, while others may have stricter policies. It is important to review the cancellation terms provided at the time of booking.
Refunds, where applicable, will be processed according to the stated policy and may take several business days to reflect in your account. We are not responsible for delays caused by payment providers or banking institutions.
Changes to Tours
We strive to deliver all tours as described; however, certain circumstances such as weather conditions, road closures, safety concerns, or operational requirements may require adjustments to itineraries. In such cases, we reserve the right to modify routes, schedules, or inclusions to ensure the safety and quality of the experience.
If a tour must be cancelled by us due to unforeseen circumstances, we will offer an alternative date, a suitable replacement tour, or a refund where applicable.
Customer Responsibilities
As a participant in our tours, you are responsible for arriving on time at the designated pickup location and following the instructions provided by our guides. You are expected to behave respectfully toward guides, fellow travellers, and local communities.
You are also responsible for ensuring that you are physically fit and prepared for the activities included in your chosen tour. Any special requirements or medical conditions should be communicated to us in advance.
Limitation of Liability
While we aim to provide safe and enjoyable experiences, participation in tours involves certain inherent risks. To the fullest extent permitted by law, we are not liable for any loss, injury, damage, or delay arising from circumstances beyond our control, including natural events, accidents, or third-party actions.
We are also not responsible for personal belongings lost, damaged, or stolen during the tour. We strongly recommend that you take appropriate precautions and consider travel insurance.
Intellectual Property
All content on this website, including text, images, logos, and design elements, is the property of our business unless otherwise stated. You may not reproduce, distribute, or use any content without prior written permission. Unauthorized use may result in legal action.
Third-Party Services
Some aspects of our tours may involve third-party providers, such as transport operators, wineries, or activity organizers. While we carefully select our partners, we are not responsible for the actions, services, or policies of these third parties. Your interaction with them is subject to their own terms and conditions.
Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to the practices described in that policy.
Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Australia. Any disputes arising in connection with these terms will be subject to the jurisdiction of the appropriate courts.
Changes to Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page, and continued use of the website constitutes acceptance of the revised terms.
Contact Information
If you have any questions or concerns regarding these Terms & Conditions, please feel free to contact us.